Oneida County Improves 9-1-1 Response Time, Accuracy & Efficiency with New Program

ASAP Program Enhances Communication with Alarm Companies

County Executive Anthony J. Picente Jr. announced today that the Oneida County Department of Emergency Services has implemented a new program that will improve 9-1-1 response time by increasing data accuracy and eliminating miscommunications and unnecessary calls between alarm companies and telecommunicators.

“The installation of the Automated Secure Alarm Protocol program into our system, will improve 9-1-1 response time for Oneida County residents and businesses who have alarm systems,” Picente said. “Prior to this, alarm companies would call using our non-emergency numbers to report a burglary, fire or medical alarm, requiring our dispatch to receive and manually enter that information. With this new addition, we will get the alarm notification electronically, which will automatically populate the data into our system.”

The ASAP program went live in Oneida County on May 16 and 17 with the following security systems: Vector Security, Rapid Response Monitoring, Guardian Protection, Security Central, Stanley Security, Tyco (Johnson Controls), Protection One, Amherst Alarm, Doyle Security, National Monitoring Center, Affiliated Monitoring, Brinks Home Security, Vivint, Securitas and ADT.

If an alarm company receives an error in sending the alarm electronically, they will contact the county 9-1-1 dispatch via phone to relay the pertinent information for dispatch. The alarm company will continue to contact the home or business owner to inform them of the alarm.

There is no registration required, and no additional costs for residents by their alarm company to use the ASAP program.

Oneida County is the 7th Emergency Communications Center in New York State and the 108th agency in the United States to implement it.

For more information on the ASAP program visit: https://tma.us/asap/.